How it works
Engineered for frictionless handovers
Whether you're sending documents abroad or putting spare luggage allowance to use, every delivery follows the same protected steps.
- 01
Declare package
Add the item, weight, photos, declared value, and recipient details. Save a draft and finish later.
Clear item declarations
- 02
Get matched
Find a verified traveller on your route and send a request with your proposed fee.
Verified travellers
- 03
Pay into escrow
When the traveller accepts, your payment is held in escrow. The traveller isn't paid until delivery.
Held in escrow
- 04
Track & confirm
Your recipient gets a tracking link and a 6-digit delivery code by SMS. The traveller enters the code at handover to release the payment.
Code-gated release
Trust & safety
Verified people, protected payments
Everyone verifies their identity before they can send or carry, and every payment is held until the delivery is confirmed.
Identity verification
Every sender and traveller verifies their email, phone, and a Nigerian government ID with a live selfie before using LUGGIEGO.
Escrow-protected payments
No cash changes hands. The sender's payment is held in escrow and released to the traveller only after delivery.
Clear delivery status
Each delivery moves through clear steps, from picked up to in transit to delivered, so everyone knows where it stands.
Protection
How LUGGIEGO protects senders and travellers
Safeguards built into every delivery, so handovers leave no room for doubt.
Code-gated release
The recipient receives a 6-digit delivery code by SMS. The traveller enters it at handover, and three wrong attempts lock the code for 15 minutes.
6-digit code and QR
Declared items
Senders declare each item's category, weight, value, and photos, and travellers choose the categories they accept.
Photo-backed declarations
Cancellations and disputes
Cancel before handover and see your refund quote first. If something goes wrong, raise a dispute and the payment stays in escrow until our team resolves it.
Escrow held during disputes
How a delivery flows
Illustrative- Pickup
- Escrow
- Delivery
Simple & predictable
No hidden fees
Senders see the full cost before paying. Travellers keep the full carrying fee they agree to.
How a delivery is priced
- Carrying fee
- Agreed between you and your traveller
- LUGGIEGO platform fee
- 10% of the carrying fee, at least ₦1,000.00
- VAT
- 7.5% of the platform fee
- Delivery insurance
- Coming soon
Sender pays
Carrying fee + platform fee + VAT
Traveller receives
The full carrying fee
You see every amount in naira before you pay.
FAQ
Frequently asked questions
Everything you need to know about sending, carrying, and escrow.
How is my payment protected?
When a traveller accepts your request, your payment is held in escrow. It's released only after the traveller enters your recipient's 6-digit delivery code at handover. If you cancel, you see your refund quote first, and a disputed delivery keeps the payment held until our team resolves it.
How do I get paid as a traveller?
Your carrying fee is released from escrow to your LUGGIEGO earnings when you complete the delivery. You can then withdraw it to your bank account.
Can the recipient track without an account?
Yes. Recipients don't need an account. They get a tracking link by SMS or email, and their delivery code by SMS.